hokikafe Privacy Policy

This page describes what we collect when you use hokikafe and how we keep that data protected. When you register, deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank (mobile banking, local payment, online payment, e-wallet), or engage with our sportsbook, live-dealer, slots, esports, or numbers-game offerings, we collect information to verify your identity, process your payments, and operate our platform securely.

Our approach to privacy centres on transparency and legal compliance. We collect only the data necessary for account verification, anti-money-laundering (AML) screening, fraud prevention, and legal reporting. We do not sell your personal data to marketers or advertisers. Your data is retained according to regulatory timelines and deleted or anonymised when no longer needed.

This privacy policy explains what we collect, how we use it, who may access it, how long we keep it, and your rights. If you have questions about our data practices, contact our support team or reach out to our data-protection contact listed below.

What Data We Collect on hokikafe

When you register on hokikafe, we collect your legal name, email address, phone number, and date of birth. These details are used to create your account and verify your identity. During account verification, we ask you to upload a government-issued ID (passport, national ID, or driving licence) and proof of address (utility bill, bank statement, or rental agreement). We use this information to comply with Know-Your-Customer (KYC) and anti-money-laundering (AML) regulations.

When you deposit, we collect payment-method details — your chosen e-wallet account (DANA, e-wallet, mobile banking, local payment, online payment), e-wallet reference, or bank account information (mobile banking, local payment, online payment, e-wallet). Payment processors and your bank handle the actual transaction data; we receive only a confirmation that your deposit cleared. We do not store full credit-card numbers or bank-account details — we store only references that allow us to process withdrawals to your original method.

We collect behavioural data as you use hokikafe — which markets you view (Liga 1, Piala Indonesia, Piala AFF, Champions League, esports, slots), when you place bets, your bet history, account balance, and login timestamps. This data is used to improve our platform, detect fraud, and meet regulatory reporting requirements. We also collect IP address, device type, and browser information for security and fraud prevention.

How We Use Your Data on hokikafe

We use your personal data for the following purposes:

Account creation and verification: We verify your identity, age, and eligibility to use hokikafe. This involves checking your ID against government databases and address verification services.
Payment processing: We process deposits and withdrawals, coordinating with payment providers (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) to move funds. We also use payment data to detect suspicious transactions.
Anti-fraud and AML compliance: We screen your data against sanctions lists, conduct transaction monitoring, and maintain records for regulatory reporting. hokikafe is required by law to detect and report suspicious activity.
Customer support: We use your account information to respond to support inquiries, resolve disputes, and improve our service.
Legal and regulatory reporting: We retain transaction records and account data to comply with legal holds, regulatory subpoenas, and tax reporting.
Platform improvement: We analyse anonymised and aggregated data to understand user behaviour, fix technical issues, and enhance hokikafe's features and security.

We do not use your data for direct marketing or third-party advertising. You will not receive promotional emails or SMS from hokikafe unless you explicitly opt in, and you can unsubscribe anytime.

We do not sell your data

hokikafe never sells personal information to marketers, data brokers, or third parties. Your data is used only for account operations, legal compliance, and fraud prevention.

How We Share Your Data

We may share your personal data with the following parties:

Payment processors and banks: online payment, e-wallet, mobile banking, local payment, online payment, e-wallet participants, mobile banking, local payment, online payment, and e-wallet receive deposit and withdrawal information to process transactions.
Compliance and verification services: Third-party KYC and AML screening providers verify your identity and check your data against sanctions lists.
Law enforcement and regulatory bodies: We disclose data when required by law, subpoena, court order, or regulatory demand. We operate only in jurisdictions where applicable law permits our services, and we comply with local reporting requirements.
Our service providers: Cloud hosts, email providers, customer-support platforms, and analytics services may access your data to operate hokikafe. These providers are bound by confidentiality agreements and data-protection standards.

We do not share your data with unrelated third parties for marketing, advertising, or any purpose outside these categories. All data-sharing arrangements include contractual commitments to protect your privacy.

Data Retention and Deletion

We retain your personal data according to regulatory requirements and business necessity. Typically, we keep account records, identity verification documents, and transaction logs for seven years to comply with anti-money-laundering regulations and tax reporting. After the retention period, we delete or anonymise your data unless you request deletion earlier or legal holds require extended retention.

If you close your hokikafe account, we retain your data for the applicable retention period but cease active processing. Your account balance is handled according to our Terms of UseYou may request early deletion of specific data by contacting our support team, subject to legal holds and regulatory requirements.

Our servers may be located outside your jurisdiction. This means your data may be transferred across borders for processing. hokikafe ensures that any data transfer complies with applicable data-protection laws and includes standard contractual protections.

Your Rights Regarding Your Data

You have the following rights with respect to your personal data held by hokikafe:

Right to access: You can request a copy of all personal data we hold about you.
Right to correction: If your data is inaccurate or incomplete, you can request we update or correct it.
Right to deletion: You can request deletion of your data, subject to legal holds and regulatory retention requirements.
Right to object: You can object to certain types of data processing, such as marketing communications.
Right to data portability: You can request your data in a standard format suitable for transfer to another service provider.

To exercise any of these rights, contact our support team or email our data-protection contact (listed at the end of this policy). We will respond to your request within 30 days or as required by applicable law.

Cookies and Tracking Technologies

hokikafe uses cookies and similar tracking technologies to improve your experience, maintain your login session, and detect fraud. Our cookies are used for:

Session management: To keep you logged in while you navigate hokikafe.
Security: To detect unusual login patterns and prevent unauthorized access.
Analytics: To understand how users interact with hokikafe and identify performance issues.
Preferences: To remember your language, theme, and other display settings.

Most browsers allow you to control or disable cookies through settings. However, disabling cookies may affect your ability to use hokikafe properly. We do not use cookies for third-party advertising or tracking outside hokikafe.

Data privacy essentials

We collect name, email, phone, ID, and address during registration and verification.
We use data for KYC, AML compliance, payment processing, fraud detection, and legal reporting.
We share data only with payment providers, compliance services, and law enforcement as required.
We retain data for seven years typically, then delete or anonymise.
You have rights to access, correct, delete, and export your data.
hokikafe does not sell data to marketers or third-party advertisers.

Security and Accountability

We implement industry-standard security measures to protect your data from unauthorized access, alteration, or disclosure. Our security practices include encryption (HTTPS for data in transit), secure data storage, access controls, and periodic security audits. We train our staff on data protection and confidentiality.

hokikafe is not liable for data breaches caused by third parties, network failures, or events beyond our reasonable control. However, we maintain incident-response procedures and will notify affected users of material breaches as required by applicable law. We recommend you maintain strong, unique passwords for your hokikafe account and enable two-factor authentication if available.

For questions about our privacy practices, data requests, or to report a security concern, contact our data-protection team at the address provided below. We respond to inquiries within 30 days.

Data Protection Contact: For privacy inquiries, requests, or concerns, reach out through your hokikafe account support settings or via our Legal Notice page. We maintain support in English and local languages and aim to respond to data-protection requests within standard business timelines.

hokikafe may update this privacy policy periodically to reflect changes in our practices or applicable law. We notify users of material changes via email or in-app notice. Your continued use of hokikafe after changes take effect constitutes acceptance of the updated policy.

Legal and Jurisdiction Information

Service availability

We at hokikafe operate our platform only in jurisdictions where applicable local law permits online gaming, sports betting, live-dealer entertainment, and related services. We do not operate in jurisdictions where such services are prohibited by statute or regulatory action. Users who access hokikafe from restricted jurisdictions do so at their own legal risk, and hokikafe assumes no liability for such access or any consequences resulting from it. Before registering or funding an account on hokikafe, all prospective users must independently verify that access to our platform is permitted under their jurisdiction's laws. Our website includes jurisdiction-restricted framing and we update this information periodically as legal environments change. hokikafe reserves the right to restrict or terminate access from any jurisdiction at any time if local legal requirements change, if enforcement pressure arises, or if our regulatory assessment indicates that continued operation in that jurisdiction is not compliant with applicable law. We maintain active compliance monitoring and work with legal advisors to ensure our service scope remains appropriate and lawful.

Account eligibility

We require that all hokikafe users be of legal age according to the laws of their own jurisdiction. Our registration process collects date-of-birth information and performs age-eligibility verification checks. Users found to be below the legal age threshold applicable to their jurisdiction will have their accounts closed immediately, and any account balance will be forfeited without notice. We do not offer age-verification bypass mechanisms, account controls features, or deposit-limit settings in our interface. Instead, we rely on proper initial eligibility verification during registration and ongoing account monitoring to prevent underage access. hokikafe does not knowingly permit users below the legal age to register, deposit, or engage in any platform activity. If we identify an account holder as underage, we will close the account without prior notice, forfeit the balance, and may report the transaction to relevant authorities if required by applicable law. Users are personally responsible for ensuring they meet all age and eligibility requirements for their jurisdiction before attempting to register with hokikafe. Account sharing, proxy registration on behalf of third parties, and use of false identity documents are strictly prohibited and result in account suspension and potential legal referral to authorities.

Local-law responsibility

Users are solely responsible for understanding and complying with the laws of their own jurisdiction regarding online gaming, sports betting, live-dealer entertainment, casino games, esports betting, and numbers-prediction games. We at hokikafe make no representation or warranty about whether access to or use of our platform complies with any particular jurisdiction's laws. By registering and using hokikafe, each user acknowledges that they have independently verified that such access and use is legal in their jurisdiction and accept full personal responsibility for their compliance with local law. hokikafe does not provide legal advice and assumes no liability for users' violation of local laws. If a user's jurisdiction prohibits online gaming, sports betting, casino entertainment, or related services, that user is instructed not to register or access hokikafe. Any access by users from prohibited jurisdictions occurs against hokikafe's explicit terms and guidance, and such users assume sole responsibility for any fines, penalties, legal consequences, or financial losses resulting from their access or use of our platform.

Data and privacy scope

We at hokikafe collect personal data during registration and account verification — including name, email address, phone number, date of birth, national identification number, address, government-issued ID documentation, and proof of address. We use this data for Know-Your-Customer (KYC) compliance, anti-money-laundering (AML) screening, fraud prevention, account security, and account recovery purposes. hokikafe does not sell user data to third parties for marketing or advertising purposes. We may share user data with payment processors, banks, payment networks, compliance agencies, and law enforcement entities as required or permitted by applicable law. We retain user data for periods typically aligned with industry practice — commonly seven years for compliance and audit purposes — and then anonymise or delete the data unless legal holds, ongoing disputes, or regulatory requirements necessitate extended retention. Users may request data access, correction, or deletion by contacting our support team, subject to applicable legal and compliance obligations. Full details on data collection, use, retention, and deletion are set out in our Privacy Policy (this page). We maintain industry-standard encryption and periodic security audits to protect user information from unauthorised access or disclosure.

Contact for legal inquiries

Users with legal, compliance, dispute-resolution, or data-protection questions can contact hokikafe through our support channels. Our support team, available in English and local languages, typically responds to legal and compliance inquiries within two to five business days, depending on inquiry complexity and available information. For formal legal notices, data-subject requests, complaints, regulatory correspondence, or official communications, users should direct written enquiries to our legal team via email (contact details available on our Legal Notice page) or registered mail to our office address on file. hokikafe maintains a formal complaints log and commits to substantive response within ten business days or as required by applicable law. Users dissatisfied with hokikafe's response to a complaint may escalate unresolved matters to relevant consumer-protection authorities, data-protection regulators, or dispute-resolution bodies in their jurisdiction. hokikafe cooperates fully with law enforcement agencies and regulatory authorities as required by applicable law and maintains comprehensive records for audit, compliance verification, and legal proceedings.